Caring Services

For many people it is important to stay at home in their own, familiar surroundings near to friends and family. At the same time, remaining independent may also be very important to you but that can mean you need a little extra help. Some carefully chosen home care (sometimes known as domiciliary care) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom. At ISEC FM we promise to work alongside our clients, developing open relationships, aligning our operations with their financial and clinical needs, and transferring our skills and knowledge. This means that we can support internal change programmes and initiatives, giving clients the flexibility, control and feedback that are at the core of successful and sustainable transformation.

At ISEC FM the aim is to provide domiciliary care and nursing to the highest standard. Our mission is to provide the best
professional solution to meet the patient of our clients, to promote consistency and to reward the exceptional skills of our staff.

What it takes to be a support worker?

The responsibilities:

  • Assessing the practical and emotional needs of a client and drawing up a care plan
  • Providing emotional support by talking to clients and listening to their problems and concerns
  • Assisting with domestic tasks such as cooking, cleaning, washing and shopping
  • Helping clients to budget and handle money
  • Helping clients participate in leisure activities
  • Advising clients on practical issues
  • Leading meetings in residential or community centres about issues relevant to clients
  • Co-ordinating drop-in sessions for clients
  • Making case notes and completing a log book
  • Collating data and statistics and undertaking administrative duties
  • Working with clients’ families to help them to support clients in the most effective way possible
  • Attending meetings and training courses with colleagues 

Skills:

  • An interest in people and a commitment to helping others
  • The ability to communicate clearly and sensitively with vulnerable people and their families
  • A knowledge of the emotional and practical difficulties a client may face
  • Good listening skills
  • An empathetic approach to clients
  • The ability to gain the trust of clients and their families and to build good relationships with vulnerable people
  • The ability to carry out practical and domestic duties
  • Good leadership skills
  • Good problem solving abilities
  • An organised, efficient and flexible approach to the job
  • The ability to work independently and as part of a team
  • A knowledge of changing standards and codes of conduct in the social care sector
  • A commitment to equal opportunities
  • Time management skills and the ability to meet the needs of several clients at one time
  • A high level of patience and emotional resilience
  • A non-judgmental attitude regardless of the client’s needs or situation
  • The ability to communicate with other healthcare and social work professionals
  • Good written communication skills
  • Basic IT skills
  • A respect for client confidentiality