Retail Services
Retail Services
Within Retail it’s all about facilitating the sale of products or services in an online or physical retail store location. This would include tasks such as stocking, organising, presenting, marketing, and selling goods to customers in the store and over the phone. At ISEC we are eager to improve lives across retail and the supporting service industries. With our support to the clients, we will be able to help even more people throughout the sector.
Job Duties:
- Opening the store at the beginning of operating hours and
closing it at the end of operating hours - Scanning items and ensuring customers have found what they were looking for
- Operating a EPOS system
- Counting out the correct change when tendering cash & taking card payments with cash back
- Communicating with customers over the phone and in person, Answering all questions they have about products and services in store
- Keeping aware of what types of products are in the store and making recommendations to customers
- Recommending another store location or helpful alternative when the store doesn’t carry the product a customer
is looking for. - Following procedures like dress code, customer etiquette, safety regulations, and other precautions and
requirements - Lifting heavy items when necessary
- Engaging in appropriate behaviour at all times, representing the business in a positive light.
Key skills and qualities include:
- Good teamwork
- Flexibility to do different tasks with a can do attitude
- Ability to be friendly and polite, even when tired, or under pressure
- Ability to follow procedures correctly, such as using a till
- Confidence in giving advice and information
Retail Services
It’s extremely important for businesses to make sure their customers feel safe and secure when they are shopping, and today consumers expect a lot more from their experience in shopping centres, supermarkets and retail parks.
ISEC FM Retail Security Officers have the integrity needed to deal with problems quickly, but the main objectives for our officers are as follows:
- Protection of life (customers and retail staff)
- Protection of property and premises
- Prevention of loss and waste
- Prevention of violence and crime
Our security officers are much more than a visual deterrent, they are trained to liaise with police and emergency services, whilst we can carry out report training, patrols, the locking and unlocking of premises and other associated tasks.
Within Retail it’s all about facilitating the sale of products or services in an online or physical retail store location. This would include tasks such as stocking, organising, presenting, marketing, and selling goods to customers in the store and over the phone. At ISEC we are eager to improve lives across retail and the supporting service industries. With our support to the clients, we will be able to help even more people throughout the sector.
Each of our Retail Security Officers are polite, professional and trained, but we can choose the right person with the right experience for your security needs.Our customer focused approach enables us to develop relationships with a diverse range of leading retailers, Some requiring an entire team.
Our customer focused approach enables us to develop relationships with a diverse range of leading retailers, Some requiring an entire team.
For further information, get in touch with ISEC FM today, we can then guide you through the relevant options.
We Work As Your Partner
At ISEC FM we have close professional relationships with our clients and staff, making sure we keep in contact with regular updates. We like to work as your close partner so we assign a dedicated operational manager to work with you throughout.